Code of Ethics
Officials and employees of Bank Saderat Iran to serve you understand and belief that:
'The customer has the right to expect that the bank safe, clean, neat, orderly and comfortable
The customer has the right to expect that Bank staff well-dressed, well-mannered, polite, dignified and respectful treatment of his cholera are trusted and have cordial.
The customer has the right to expect the bank employees to the questions he answered patiently and banking help him.
The customer has the right to expect clear and concise steps, for a bank job he was not referring to people as soon as possible and be done with minimal delay.
The customer has the right to expect that the means of writing requirements such as form, carbon, stamps, pens it is readily available.
The customer has the right to expect that the bank will act in the interests of his legal and if requested, advice and accurate and complete information about the type of banking service intended to be put at his disposal.
The customer has the right at any time to know the status of his account with the bank how.
Customer may not discriminate between customers and bank employees expect quality and good service is the same for everyone.
The customer has the right to expect that in the event of complaints and discontent of banking services to her complaint be dealt with quickly. '
Reference complaints are as follows:
The head of the relevant department, inspection department or province Special Rapporteur Management, Office of the Inspector Bank Saderat Iran
Public Relations Department of Bank Saderat Iran